Westchester County's 911 system enables emergency dispatchers to quickly identify the origin of a call for help and which emergency services cover that location.
The Department of Information Technology is responsible for the county's telecommunications infrastructure, including the technical and fiscal administration of the 911 system.
911 Operations in Westchester County
DoIT's GIS division also provides daily support for the system's mapping component. When you dial 911 from a landline in Westchester, you will be connected to operators at your local police department for immediate assistance. By routing calls to live dispatchers who see the address and number of the caller on a computer screen, the Enhanced 911 Service (E911) used by the county ensures efficient and professional response to police, fire and EMS emergencies.
When using a cell phone to dial 911, your call will first be routed to State Police who will then transfer your call to the appropriate local police department. It is important to note that E911 service is currently unavailable to callers dialing 911 on their cell phones.
Internet Phones (VoIP) and 911: What You Should Know
With more and more people turning to Internet phone service to save money, it is essential that these customers are capable of calling 911 in emergencies.
VoIP or “Internet” phones, which are rapidly growing in popularity, are being sold to the public without full disclosure of their shortcomings with regards to 911. While most traditional phones support enhanced 911 (E911) services which route calls to live dispatchers who see the address and number of the caller on a computer screen, many of the more technologically advanced phones – which allow calls to be made through the Internet – offer limited or no 911 service.
In addition, since VoIP equipment can be portable, people need to be aware that if the phone is moved, dispatchers may not know where they are and could send help to the wrong location.
Residents are advised to take the following actions:
On May 19, 2005, in the wake of tragedies linked to inadequate Internet-based 911 service, The Federal Communications Commission (FCC) voted unanimously to require Internet telephone carriers to provide E911. At that time, county officials recommended taking the necessary steps in the county to ensure life-saving 911 service before it was actually needed.
911-Related Web sites