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DoIT Shared Services

Westchester County is committed to a robust shared services program designed to help municipalities, school districts, and other municipal entities save money, increase efficiency, and reduce duplication of services. The county’s Department of Information Technology (DoIT) provides many shared services and contracting opportunities, including but not limited to network management, graphic design and printing, eLearning licenses, cybersecurity services, and GIS-related services. 

See below for complete details regarding all available IT shared services and programs. We look forward to working with you and welcome your suggestions for additional services to consider offering in the future.

If you're looking for other possible savings, go to our countywide shared services section.

Have questions about the shared services below or ideas for improvement? Reach out to our Program Coordinator, Kai Chan at This email address is being protected from spambots. You need JavaScript enabled to view it. or (914) 995-7048 —we’re happy to assist and hear your feedback. 


Shared DoIT Contracts

Shared DoIT Contracts

Through Shared DoIT Contracts, municipalities can take advantage of DoIT’s negotiated agreements to reduce procurement costs, streamline vendor management, and access high-value technology solutions. In addition to cost savings, participating municipalities benefit from complimentary software licenses, helping them expand capabilities without added expense.

Multi-function copiers (CBS/Xerox)
  • Westchester County has established a contract with Connecticut Business Systems, LLC (a Xerox company), to provide multi-function copier support for both Fleet (contractor-owned) and Managed (County-owned) devices. Municipalities and agencies can join this county contract to realize group savings through substantially reduced, pre-negotiated rates.
  • Contact Kai Chan at (914) 995-7048 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details. 

High-Speed Fiber Network (Lightpath)
  • Join Westchester County’s Cablevision Lightpath contract to access a commercial-grade 100% fiber network with 99.9% uptime—already trusted by many municipalities to deliver enterprise reliability at group savings. We are also constantly negotiating with Lightpath to bring new and innovative services at discounted prices.
  • Contact Kai Chan at (914) 995-7048 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details. 


Cybersecurity Protection Using CrowdStrike

Cybersecurity Protection Using CrowdStrike

CrowdStrike is a cloud-based Endpoint Detection and Response (EDR) tool that continuously monitors endpoints, detects threats in real time, and automates responses — strengthening cybersecurity across local systems and county infrastructure. As of August 2025, more than half of Westchester County municipalities are already taking advantage of this program at no cost.

Contact Kai Chan at (914) 995-7048 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.


Geographic Information System (GIS)

Geographic Information System (GIS)

DoIT’s GIS Team can provide technical assistance and guidance to local municipalities, community groups/nonprofits, schools, and libraries for a variety of GIS-related services and training. 

           
 
Contact Ana Hiraldo-Gomez, Assistant CIO - GIS at (914) 995-5162 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.       
GIS services include:
  • Assist in development of online mapping applications using the industry’s leading technology.
  • Provide access to Westchester County GeoHub and ArcGIS Online web mapping applications. 
  • Access web map services, and interactive mapping applications.
  • Guidance on Mobile mapping programs.
  • Recommendations and design of key GIS database development efforts
  • Guidance on Tax map maintenance strategies.
  • Technical Support and User Training.
  • GIS Project and Consultant Selection/Management.
  • Recommendations on CAD and GPS Development/Integration.
  • Support to Standing GIS Committees, Working Groups, etc.

eLearning

eLearning

All Westchester County and municipal employees can take advantage of free, 24/7 access to Percipio—our eLearning platform designed to support your growth and development. Explore thousands of courses, videos, eBooks, and audiobooks anytime, anywhere, on your computer, laptop, or mobile device. Plus, we can develop customized training topics tailored to your team’s specific needs—all at no cost.

Contact Kai Chan at (914) 995-7048 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.


Digital Printing

Digital Printing

DoIT is pleased to offer digital printing services to municipalities, schools, and special districts in Westchester County. Our print shop makes it easy and affordable to produce high-quality materials—from brochures to bound documents—at low county rates that help stretch budgets and save taxpayer dollars. See the printing & graphics rates for a full list of services and pricing, and follow our step-by-step process to submit your print request today.

For more information, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Printing & Graphics Request Form (opens in new tab)


Graphic Design

Graphic Design

DoIT Graphic Design Services functions as a full-service creative partner for Westchester’s municipalities, delivering professional, high-impact design solutions for a variety of communication needs. From digital graphics and social media assets to brochures, reports, and event materials, our team helps local governments communicate effectively with their residents. See the Printing & Graphics Rates for a full list of services and pricing.

For more information, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Printing & Graphics Request Form (opens in new tab).


Wide Area Network

Wide Area Network

DoIT supports municipalities in building and managing WAN environments. Services include router installation, VPN setup, and integration with existing local networks — either directly or through Lightpath / Altice — to ensure reliable connectivity to county and state resources.

Please submit a Shared Services Interest Form for details.


Criminal Justice Services

Criminal Justice Services

The Shared Criminal Justice Data Warehouse and fingerprint systems give agencies fast access to over a million records and rapid state and federal identification checks.

Shared Criminal Justice Data Warehouse
  • The Criminal Justice Warehouse is a Web-based investigative tool that allows critical criminal justice data to be easily searched from multiple sources containing over a million records. Available data sources include county jail and probation data, county and municipal electronic fingerprint/arrest system (criminal & civil) data, New York State Parole, and county police and criminal data.
  • Contact Lieutenant Michael Cindrich, Westchester County Dpt. Of Public Safety Information Systems Unit at
(914) 864-7904 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.
Criminal (RICI) and Civil (CAPS) Electronic Fingerprint System
  • A Criminal (RICI) and Civil (CAPS) Electronic Fingerprint Submission system that allows county and municipal agencies to submit fingerprints to the state and federal government and obtain identification verification and criminal history details for an individual. Criminal checks are processed within an hour and civil checks within 24 hours.
  • Contact Lieutenant Michael Cindrich, Westchester County Dpt. Of Public Safety Information Systems Unit at
(914) 864-7904 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.

Emergency Services

Emergency Services

DoIT supports emergency services by facilitating countywide fire/EMS dispatch, a real-time hospital diversion system, and a Special Needs Registry to assist vulnerable residents during emergencies—strengthening coordination and community safety.
Fire and EMS Primary Dispatch Services
The Fire and EMS Primary Dispatch Services systems are available to the county’s fire and EMS agencies that are dispatched by the county’s Department of Emergency Services, Emergency Communications Center (also known as 60 Control).
Westchester EMS Hospital Diversion System
The Westchester EMS Hospital Diversion System allows hospitals to put themselves on diversion for a period of time with safeguards in place to prevent too many hospitals serving a community from all going on diversion at the same time. The Web application updates the Computer Aided Dispatch system allowing 911 dispatchers to have current information at all times and quickly send notifications to transporting ambulances. The system can send notifications by e-mail, fax, or alphanumeric messaging to EMS agencies when a specific hospital changes its diversion status. This dashboard is viewable by the region’s EMS agencies and dispatch centers. They can access the site and monitor transport destinations that may be full or have limited services available for the patients being transported.
Special Needs Registry

The Department of Emergency Services and DoIT developed a web-based Special Needs Registry to record information on individuals who would require assistance should an evacuation be ordered. Citizens can register directly online or they can call 211 to have an operator enter the data (using the same application) for them. Currently, the municipalities work with DES to get the list of registered individuals in their area, but soon, they will be able to accomplish this online without the assistance of DES.


County Clerk Services

County Clerk Services

The County Clerk’s Westchester Records Online is made available to all Westchester County municipalities. WRO is a web-based application through which a customer can find data about and images of documents ranging from deeds to maps to summons filed in the Office of the Westchester County Clerk.  Our partners in government are provided with free access to all public images as well as access to documents not available to the public, such as real property tax forms.

Contact Larenna Robertson at (914) 995-3085 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.


Archives and Records Management

Archives and Records Management

DoIT archives, stores and preserves historically valuable municipal records (75+ years old) in secure archival vaults with professional cataloging for protection and public access. We also offer expert scanning services to create high-quality digital copies for long-term preservation.

Archival Storage Vaults
  • Environmentally protected archival storage vaults may be used to store a local government’s unique and intrinsically valuable records, accompanied by expert cataloging to promote improved public access. For example, the Bedford Town Clerk has a historic land deed from the late 1600s that was printed on vellum and is currently stored in our Archival vaults (a scanned copy of the deed was provided to them). Historically valuable municipal records benefit from enhanced security, fire protection, professional cataloging, and increased availability, without the municipalities having to provide these services themselves. Please Note: This is only for historical documents that are at least 75 years old to be stored in the Archives’ vaults. This does NOT include any kind of box storage in the Records Center for records with retention schedules that are created in the daily course of business.
  • Contact Courtney Fallon at (914) 231-1505 or This email address is being protected from spambots. You need JavaScript enabled to view it.for details.
Specialized Scanning Services 
  • Expert systems and trained personnel are equipped to provide specialized scanning services to scan a local government’s rare books and documents. Best practice and archival guidelines for digitization are met to ensure high-quality scans, preservation of the images on the county’s state-of-the-art server system, and eventual migration to the next level of technology. 
  • Contact Courtney Fallon at (914) 231-1505 or This email address is being protected from spambots. You need JavaScript enabled to view it.for details.