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IT Shared Services for Municipalities

Westchester County is committed to a robust shared services program designed to help municipalities, school districts and other municipal entities save money, increase efficiency and reduce duplication of services. The county’s Department of Information Technology (DoIT) provides many shared services and contracting opportunities, including but not limited to e-mail and smartphone services, network management, graphic design and printing, IT training classes and GIS-related services.

In addition, the county has secured highly competitive offerings on behalf of municipalities through contracts with Cablevision Lightpath for telecommunications services, Connecticut Business Systems (CBS) for Xerox multifunction equipment and Symantec Corporation for cybersecurity products. The savings provided to municipalities or districts through these offerings are very significant. The county realizes the importance of these services and is making every effort to continue to provide them at a discounted rate, or in many cases, no cost at all.

See below for complete details regarding all available IT shared services and programs. We look forward to working with you and welcome your suggestions for additional services to consider offering in the future. If you're looking for other possible savings, go to our countywide shared services section.

IT Shared Services and Programs:

Symantec Protection Suite

Primary Contact: Howard Spreckman, Administrative & Shared Services (DoIT)
Tel and e-mail: (914) 995-6288 / hls1@westchestergov.com

 

Secondary Contact: Ana Hiraldo-Gomez, Manager of IT Shared Services
Tel. and e-mail: (914) 995-5162 /
aeh2@westchestergov.com

 

DoIT has signed a multi-year licensing agreement with Symantec, a security and information management software vendor, which provides municipalities with access to a number of software titles included in the Symantec Protection Suite. This suite of security products is designed to protect organizations with multilayer endpoint security, combined with industry-leading messaging protection and Web security.


Additional features include:

  • Protection against data loss, malware, and spam
  • Multiple layers of protection to ensure protection in both physical & virtual environments
  • Simplified environment, coordinated management & optimization of system resources 

Education and Training Services

Primary Contact: Joe Quirolo, Computer Training Specialist
Tel. and e-mail: (914) 995-7147 / jnq1@westchestergov.com  

DoIT Education and Training Center provides a number of in-house, hands-on training opportunities for Westchester County employees on Microsoft Office Productivity applications (Word, Excel, Outlook and Power Point). This service is now available to local municipalities in Westchester County if space is available within one week of the scheduled class. Classes are designed to provide comprehensive understanding of the applications’ tools and functionalities to help users improve their performance and increase productivity. Participants will have the opportunity to keep up to date on all the latest features and learn new skills. Municipalities interested in participating will be notified within one week of the scheduled class of space availability and be able to sign up staff on a first-come, first-served basis.

Digital Printing Services

Primary Contact: Howard Spreckman, Administrative & Shared Services (DoIT)
Tel and e-mail: (914) 995-6288 / hls1@westchestergov.com

 

Secondary Contact: Ana Hiraldo-Gomez, Manager of IT Shared Services
Tel. and e-mail: (914) 995-5162 /
aeh2@westchestergov.com

 

The county now offers digital printing services to municipalities, schools and special districts in Westchester County. DoIT's print shop facility is equipped to handle large scale print job processing in a variety of formats, including tri-fold brochures, large documents bound in book form, bi-fold pamphlets, etc. Charges for printing services will be based on county costs as listed in the current DoIT Print Rate Card. Find complete details about this service, including a step-by-step description of the process and the completion of the print request form, for initiating a print request.

Network and Office System Services

Primary Contact: Howard Spreckman, Administrative & Shared Services (DoIT)
Tel and e-mail: (914) 995-6288 / hls1@westchestergov.com

 

Secondary Contact: Ana Hiraldo-Gomez, Manager of IT Shared Services
Tel. and e-mail: (914) 995-5162 /
aeh2@westchestergov.com

WAN Management
(Wide Area Network)

DoIT can manage WAN environments for municipalities, schools and special districts if data circuits are secured as part of the shared Cablevision Lightpath contract. DoIT will provide firewall services to block outside parties from gaining access to local resources and manage network services through the monitoring of network connections and potential problems.

Annual Fee: $1,000 per site

DNS (Domain Name Services)  

DoIT can provide domain name(s) hosting services for existing domain names as well as purchase new ones for municipalities, schools and special districts

E-mail Services

For DoIT WAN managed sites only:  DoIT will create and manage email accounts for specified domain(s). DoIT offers uptime monitoring, initial implementation support, appropriate backups and support via our Help Desk and/or Education Center. DoIT will also provide a Web-based interface to the e-mail accounts, allowing remote access to e-mail.

Monthly Fee: $5.00 per user

Smartphone Services

For hosted email accounts: DolT will assign a smartphone license and establish an account on our server for each device you request. The account will be linked to your County e-mail account; and all e-mail, calendar entries and contacts will be automatically updated in real time on the device as soon as events are recorded in your Outlook account.

Annual Fee: $25.00 per user

GIS Services

Contact: Sam Wear, Assistant CIO (GIS)
Tel. and e-mail: (914) 995-3047 /
stw1@westchestergov.com

Community Mapping

 

DoIT’s GIS Project Team can provide technical assistance and guidance to local municipalities, community groups, schools and libraries for a variety of GIS- related services and training.  These services include:

  • Internet Mapping Programs integrated with the County’s primary  web-based mapping application, Mapping Westchester County
  • Guidance on emerging Internet mapping programs such as Google Earth and Microsoft Virtual Earth
  • Geospatial Data Warehousing – making local datasets available “on-line” as part of Mapping Westchester County and ready for download.  
  • Recommendations and design of key GIS database development efforts
  • Conducting Local Government GIS User Needs Assessments and project implementations
  • Customized Web-based  and desktop GIS applications
  • Tax map maintenance strategies
  • Mobile mapping programs
  • Technical Support and User Training
  • GIS Project and Consultant Selection/Management
  • Recommendations on CAD and GPS Development/Integration
  • Assistance in obtaining grant funding for “Start-Up” projects
  • Support to Standing GIS Committees, Working Groups, etc.

Mapping Westchester County

The county's primary internet mapping portal which provides access to dozens of public datasets and to specialized county applications, including Hurricane Zone, Indian Point Plan, Elected Officials and Green Facilities.

GIS Portal

The site provides access to interactive maps, data download, PDF maps, GIS tools, news and publications. Visit us at http://giswww.westchestergov.com.

Criminal Justice Services

Contact:
Sergeant Michael Brancamp
Tel. and e-mail: (914) 864-8819 / mqb4@westchestergov.com

Shared Criminal Justice Data Warehouse The Criminal Justice Warehouse is a Web-based investigative tool  that allows critical criminal justice data to be easily searched from multiple sources that contain well over a million records. Available data sources include county jail and probation data, county and municipal electronic fingerprint/arrest system (criminal & civil) data, New York State Parole, and county police cand criminal data.

RICI (Repository for Integrated Criminal Information)

CAPS (Civil Applicant Processing System)

A Criminal (RICI) and Civil (CAPS) Electronic Fingerprint Submission system that allows county and municipal agencies to submit fingerprints to the state and federal government and obtain identification verification and criminal history details for an individual. Criminal checks are processed within an hour and civil checks within 24 hours.

Emergency Services 

Contact: Linda Luddy
Tel. and e-mail: (914) 864-7702 /
lhl1@westchestergov.com

Fire and EMS Primary Dispatch Services   The Fire and EMS Primary Dispatch Services systems are available to the county’s fire and EMS agencies that are dispatched by the county’s Department of Emergency Services, Emergency Communications Center (also known as 60 Control).   
Westchester EMS Hospital Diversion System   The Westchester EMS Hospital Diversion System allows hospitals to put themselves on diversion for a period of time with safeguards in place to prevent too many hospitals serving a community from all going on diversion at the same time. The Web application updates the Computer Aided Dispatch system allowing 911 dispatchers to have current information at all times and quickly send notifications to transporting ambulances. The system can send notification by e-mail, fax or alphanumeric messaging to EMS agencies when a specific hospital changes its diversion status. This dashboard is viewable by the region’s EMS agencies and dispatch centers. They can access the site and monitor transport destinations that may be full, or have limited services available for the patients being transported. 
Special Needs Registry  The Departments of Emergency Services and DoIT developed a web-based Special Needs Registry to record information on individuals that would require assistance should an evacuation be ordered. Citizens can register directly online or they can call 211 to have an operator enter the data (using the same application) for them. Currently the municipalities work with DES to get the list of registered individuals in their area, but soon, they will be able to accomplish this online without the assistance of DES.    

County Clerk Services

Contact: Larenna Lewis, Support Services Supervisor
Tel. and e-mail: (914) 995-3085 / lmj1@westchestergov.com

County Clerk's Westchester Records Online (WRO)  The County Clerk’s Westchester Records Online is made available to all Westchester County municipalities. WRO is a web-based application through which a customer can find data about and images of documents ranging from deeds to maps to summons filed in the Office of the Westchester County Clerk.  Our partners in government are provided with free access to all public images as well as access to documents not available to the public, such as real property tax forms.
County Clerk’s Weekly Deed Abstracts Report   The County Clerk’s Weekly Deed Abstracts Reports are accessed through a custom-built module in Westchester Records Online designed for local tax assessors.

Archives and Records Management Services

Contact: Chris Gratzel, Westchester County Archives & Records Center
Tel. and e-mail: (914) 231-1504 / cag4@westchestergov.com

Record Storage Vaults  Environmentally protected record storage vaults may be used to store a local government’s unique and intrinsically valuable records, accompanied by expert cataloging to promote improved public access. Historically valuable municipal collections benefit from enhanced security, fire protection, professional cataloging, regularized hours for public research and increased availability, without the municipalities having to provide these services themselves. 
Specialized Scanning Services  Expert systems and trained personnel are equipped to provide specialized scanning services to scan a local government’s rare books and documents. Best practice and archival guidelines for digitization are met to ensure high-quality scans, preservation of the images on the county’s state-of-the-art server system and eventual migration to the next level of technology.   
Historical Treasures of Westchester County  Through participation with the Virtual Archives’ Historical Treasures of Westchester County Web site, local communities may provide online access to many of their most valuable primary source documents without having to fund the service themselves.